Returns & Exchanges
Returns
We don’t get many people returning their SnoozeShade but, if you do, then please click here to contact us and we will be happy to help you.
We just need your order number and the reason for return.
We will then confirm the returns postal address. Please do not send to any address listed on this website as we have a separate returns address.
Please note : Before you post you must get proof of shipping and appropriate insurance cover from the Royal Mail or whomever you are sending it with. If it gets lost in the post you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
How long will my refund take to process?
On receipt at our returns address, inspection checks will be carried out in conjunction with the reason specified on the return and, once approved, a refund to the original payment method will be issued. Please allow up to 10 working days from receipt for this refund to be made.
Returned products must be in resalable condition in order to receive a full refund.
Will I be refunded for the cost of delivery?
We will refund the price of the product but we do not refund the cost of delivery.
We will refund the original order once it is received. We reserve our right to charge for the cost of shipping an exchange product on a case by case basis. If it is bought as part of a bundle you will be refunded the proportional value as part of the bundle (not at full RRP).
Exchanges
If you'd like to exchange one product for the other, please click here to contact us and we will be happy to help you.
Warranty and guarantee
All SnoozeShade products come with a standard one-year guarantee from faults. We don’t get very many faulty products as we are very proud of the quality of materials used, but the odd one does happen.
We also offer customers the FREE opportunity to extend the warranty to FIVE years – click here to apply. You must extend the warranty within 30 days of purchase to qualify.
In the event that you have a faulty product simply contact us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help you and replace the item.
